14 Days Money Back Guarantee except Earrings ( Due to hygiene regulations).

We have a 14 days guarantee returns for orders within Australia. 

If you aren’t satisfied with your product, we welcome you to return your items to us for a refund, exchange or store credit. 

Upon submitting a Return/Exchange Request by email to online@tiadem.com.au we will send you instructions how to return your items to us.

Please note that we have two rules for returns:
Item(s) must be received in our warehouse within 14 days from the date of purchase to be eligible for a refund
Item(s) must be unworn and unused and be in the original condition.

This guarantee does not cover the breakage, damage or gradual degradation of the jewellery due to normal wear.

Returns & Exchanges

For all orders, Any returns that are received Returned To us will be charged a $10.00 postage fee to cover the cost of returning the exchanged item.

Refund

If you aren’t satisfied with your product, we welcome you to return the item to us within the 14 days period for a full refund minus $10 postage fee. let us know and we will be happy to help you out. The full refund amount will be based on your invoice amount minus $10 postage fee.