REFUND AND EXCHANGE POLICY
We have a 14 days guarantee of returns for orders within Australia.
If you aren’t satisfied with your product, we welcome you to return your items to us for a refund, exchange, or store credit.
Upon submitting a Return/Exchange Request by email to online@tiadem.com.au, we will send you instructions on how to return your items to us.
Please note that we have two rules for returns:
Item(s) must be received in our warehouse within 14 days from the date received, to be eligible for a refund or exchange.
Item(s) must be unworn and unused and be in the original condition.
This guarantee does not cover the jewelry's breakage, damage or gradual degradation due to normal wear.
For all orders, Any returns that are received and Returned To us will be charged a $10.00 postage fee to cover the cost of returning the exchanged item.