AUSTRALIAN CUSTOMERS

Tiadem ships Australia wide. All orders will be dispatched within 2 business days after the purchase is complete.

All orders will be shipped via Australia Post

    • Standard Shipping (2-5 Business Days) FREE
    • Express Shipping (1-2 Business Days) $15.00

Once your order has been shipped, a confirmation email will be sent with your tracking number. All orders can be tracked online, if you experience any delivery delays please call our Customer Service on 1300

We cannot be held responsible for loss to your package and postage delays that occur after your order has left our care. 

Please note we do not ship to PO Boxes or Parcel Lockers. If you enter a PO Box/Parcel Locker address, we will contact you for an alternative address. This may cause delays to your order. If we do not hear from you within 48 hours of contacting you, we will then cancel and refund your order.

INTERNATIONAL CUSTOMERS

International orders over $150 will receive free express shipping. A flat rate of $30 international shipping is required for orders under $150.  Cost of shipping is to be paid by customer. Estimated time of delivery is between 1-3 business days in metropolitan areas. All orders are sent using DHL Express. Tracking information provided. Shipping charges are non-refundable.

You may track your order by following the link: http://www.dhl.com.au/en/express/tracking.html

Delivery times are based on shipping with the assumption of no delays. Tiadem has no control over delays caused by customs clearance.