Customers must provide Tiadem with complete and accurate details when making purchases. Tiadem is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.  

All of our prices are in AUD, Tiadem is not responsible for varying currency conversion rates charged by customers’ banks.  

We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person’s details, Tiadem will report all transaction information to the Australian Federal Police and banking authorities. 

Orders are processed on business days (Monday through Friday) excluding public holidays in Victoria, Australia.
Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our SHIPPING page. 
After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract.
Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Tiadem. In addition, Tiadem reserves the right to decline or cancel any such orders. 

By selecting the box “Authority to Leave” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. Tiadem will not replace or refund items which you do not receive if delivered without a signature.